HANNAH'S TUTORING
TERMS & CONDITIONS OF SERVICE
Version 5.6 Effective Date: 23 October 2026 Hannah Smith trading as Hannah's Tutoring (Sole Trader) 28 Marconi Place, Exchange Mews, Tunbridge Wells, Kent, TN4 9TW Email: hannah@hannahstutoring.co.uk
1. Definitions
"Business" means Hannah Smith trading as Hannah's Tutoring.
"Client" means the parent or legal guardian entering into this agreement.
"Student" means the individual receiving tutoring services.
"Services" means online academic tutoring services delivered by the Business.
"Session" means a scheduled tutoring session of agreed duration, which may exceed 60 minutes.
"PAYG" means pay-as-you-go tutoring sessions invoiced after delivery.
"Monthly Plan" means a recurring subscription package of 4 or 8 sessions per month paid in advance.
"Commitment Block" means a fixed number of Sessions purchased as a single block running to a stated end date, paid either in full or under an Instalment Plan, as described in clause 5.3 and Schedule 1.
"Paid in Full" means payment of the whole Commitment Block price in one payment at purchase, at the Business's reduced rate for payment in full.
"Instalment Plan" means payment of a Commitment Block in three monthly instalments at the Business's standard hourly rate, as described in clause 5.3(d).
"Programme" means any fixed-term intensive, group course, workshop or similar offering delivered by the Business.
2. Formation of Contract
A legally binding contract is formed when:
the Client accepts these Terms; and
payment is received (where applicable) or Services commence.
By purchasing or booking Services, the Client confirms acceptance of these Terms.
3. Nature of Services & Tutors
The Business provides tutoring services delivered by independent self-employed subcontractors.
Tutors:
are not employees of the Business;
provide Services as independent contractors;
use their own equipment;
determine their own availability.
Nothing in these Terms creates an employment, partnership or agency relationship between the Business and any tutor.
The Business remains responsible for coordination and quality oversight of Services.
4. Cooling-Off Rights
4.1 Where the Client is a consumer and the contract is entered into online or at a distance, the Client has the right to cancel within fourteen (14) days of entering into the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.2 The Client may request that Services begin during the 14-day cancellation period. Where Services are booked online, this request is made at the point of purchase.
4.3 By making that request, the Client acknowledges that:
they will be liable to pay, on a proportionate basis, for any Services already delivered if they then cancel within the period; and
they will lose the right to cancel once the Services have been fully performed.
4.4 Where no such request is made, Services will not begin until the 14-day period has ended.
5. Fees & Payment
Payment structure differs depending on the service purchased.
5.1 PAYG Sessions
PAYG Sessions are invoiced after delivery.
Where a payment card is held on file, payment may be collected automatically within 48 hours of invoice.
Invoices must be paid within 7 days unless otherwise agreed.
If payment remains outstanding after 14 days, future Sessions may be paused.
The Business reserves the right to recover reasonable administrative and dispute fees arising from chargebacks or payment disputes.
5.2 Monthly Plans (4 or 8 Sessions)
Monthly Plans are paid in advance and operate on a rolling monthly subscription basis. They:
renew automatically each month from the original purchase date;
continue until cancelled by the Client;
may be cancelled at any time, taking effect from the next billing date, provided cancellation is received at least three (3) calendar days before that billing date.
The Client may cancel by any clear means, including by email to hannah@hannahstutoring.co.uk or by any cancellation method made available by the Business. The Business will acknowledge cancellation in writing.
The Business will provide reasonable advance notice before each renewal where required to do so.
Cancellation stops future billing only. No refund is provided for unused Sessions within the current billing cycle, except where required by law.
If payment fails, a 14-day grace period applies. If the plan remains unpaid after 14 days, Sessions will be paused. The Business may amend pricing with reasonable notice.
5.3 Commitment Blocks (Paid in Full and Instalment Plans)
(a) A Commitment Block is a fixed number of Sessions made available to the Client across a defined period. The Client purchases access to that number of Sessions between the start date and the end date stated at purchase. The price is for the Block as a whole and is not a per-Session charge. A Commitment Block is not a Monthly Plan and does not renew.
(b) The number of Sessions, the subjects covered, the hourly rate used to calculate the price, the payment option chosen, the start date and the end date are those stated on the Client's payment page or written quote at the point of purchase.
(c) Paid in Full. Where the Client chooses to pay in full, the whole price is paid in one payment at purchase and is calculated at the Business's reduced rate for payment in full. Sessions begin once payment has been received.
(d) Instalment Plan. Where the Client chooses to pay by instalments, the price is calculated at the Business's standard hourly rate, which is higher than the reduced rate for payment in full. The total is divided into three equal instalments. The first instalment is due at purchase and Sessions begin once it has been received. The second and third instalments are due one month and two months after the first. By choosing an Instalment Plan, the Client authorises the Business to collect each instalment automatically from the payment card provided on its due date. The Business will send a reminder before each instalment is taken.
(e) Commitment to pay. By purchasing a Commitment Block, whether Paid in Full or under an Instalment Plan, the Client commits to paying the full price of the Block. The full price is payable whether or not every Session is taken, except where the Client cancels within the cooling-off period under clause 4, or where a refund is due under clauses 5.3(m) or 5.3(o).
(f) Late or failed instalments. If an instalment fails or is not paid on its due date, the Business will notify the Client, who must pay within 7 days. If an instalment remains unpaid 14 days after its due date, Sessions will be paused until it is paid. If an instalment remains unpaid 28 days after its due date, the Business may give the Client written notice that the whole outstanding balance of the Block is due, and that balance must then be paid within 14 days of the notice.
(g) Recovery of unpaid sums. The Business may take steps to recover any sum that remains unpaid under this clause, including through a debt recovery agency or the courts. The Client will be liable for the Business's reasonable costs of recovery, and for interest on overdue sums at 4% a year above the Bank of England base rate, from the due date until payment is made in full.
(h) Payment disputes. The Client agrees to raise any concern about a payment with the Business before contacting their card provider or bank. A chargeback or payment reversal made for Sessions already delivered, or for a Block the Client has committed to, does not end the Client's obligation to pay, and the Business may recover the sum together with any fees and reasonable costs arising from the dispute.
(i) Ending early. The Client may choose to stop taking Sessions at any time. Where the Client does so, sums already paid are not refunded and any outstanding instalments remain payable, save as set out in clauses 4, 5.3(m), 5.3(n) and 5.3(o).
(j) Sessions are available every week throughout the Block period, including school holidays and half terms, unless the Client requests otherwise.
(k) Sessions must be taken by the end date. Sessions not taken by the end date are not available afterwards and are not refunded. The Client is purchasing a Block of Sessions across a defined period, not a credit balance.
(l) Where all Sessions in a Block are taken before the end date, further Sessions may be booked and will be charged at the same hourly rate.
(m) The hourly rate used to calculate the Block price is held for the duration of the Block. The provision in clause 5.2 allowing the Business to amend pricing does not apply to a Block already purchased. Where the Business is unable to provide remaining Sessions, those Sessions will be refunded at the hourly rate used to calculate the Block price, or the corresponding outstanding instalments will be reduced accordingly.
(n) Sessions cancelled with at least 24 hours' notice under clause 6 remain available to the Client and may be rebooked within the Block period. Sessions cancelled with less than 24 hours' notice, or missed without notice, count as taken. Unused Sessions may be transferred to a sibling of the Student who is receiving Services from the Business.
(o) Where the Student is unable to attend for an extended period due to serious illness, injury or other exceptional circumstances, the Business will pause the Block and extend the end date by the equivalent period. Any instalments due during the pause will be deferred by the same period. A pause must be requested in writing.
(p) Where Sessions remain untaken at the end date because of scheduling difficulties on the Business's side, the Business will extend the end date so that those Sessions can be taken. The Business will notify the Client where Sessions are running materially behind the expected schedule, so that the Client has the opportunity to take them before the end date.
5.4 Group Sessions for Years 10 and 11
Students in Years 10 and 11 on a Commitment Block receive either the reduced rate for payment in full or inclusion in the Business's group sessions for the duration of the Block, not both. The option that applies is stated on the Client's payment page or written quote at purchase. Group sessions cover revision technique, exam skills and study method rather than subject content. They do not form part of the Client's one-to-one Session count, have no cash value, and are not refundable if not attended. The Business may vary the timing, frequency and delivery of these sessions.
5.5 VAT
(a) Prices quoted to new Clients from 15 October 2026 include VAT, and will not increase when the Business becomes VAT registered.
(b) For Clients whose prices were set before 15 October 2026, the Business will give at least 30 days' written notice of any change to their hourly rate arising from VAT registration. Any change applies to PAYG Sessions delivered, and Monthly Plan payments taken, on or after the date it takes effect.
(c) A Commitment Block keeps the price stated at purchase for its full duration, including any instalments that fall due after the Business becomes VAT registered.
6. Session Cancellation & Rescheduling
At least 24 hours' notice is required to cancel or reschedule a Session.
Sessions cancelled with less than 24 hours' notice will be charged in full.
Where the Business or a tutor cancels a Session, it will be rescheduled at no additional cost. Where a rescheduled Session cannot reasonably be arranged, the Session will be credited or refunded.
Both the Student and the tutor are expected to attend at the scheduled time. Sessions conclude at the scheduled end time regardless of late arrival by the Student.
7. Academic Outcomes
The Business provides tutoring, planning and written feedback. It does not guarantee any particular academic outcome, and no guarantee of grades, examination results or admissions outcomes is given or implied.
8. Special Educational Needs
The Client must disclose relevant medical, psychological or educational needs so that Services can be delivered appropriately and safely.
Where relevant needs are not disclosed, the Business may be unable to deliver Services appropriately, and may pause or end Services where it cannot do so safely or effectively.
Nothing in this clause affects the Business's duty to make reasonable adjustments under the Equality Act 2010 in respect of needs that have been disclosed.
9. Safeguarding & Communication
All communication relating to tutoring must occur within approved channels.
Private communication between Student and tutor outside approved channels is not permitted.
Cameras must remain on unless otherwise agreed.
All tutors engaged by the Business are subject to DBS checks and safeguarding requirements in line with the Business's Safeguarding & Child Protection Policy, which is available on request. Submission of compliance documents is verified by the Business before a tutor is matched with a Student.
The Business may suspend Services pending investigation of safeguarding concerns.
10. Tutor Changes
The Business will use reasonable endeavours to provide continuity of tutor but does not guarantee availability of a specific tutor.
Where a tutor changes during a Commitment Block, the Business will arrange a replacement and manage the handover. A change of tutor does not affect the Client's hourly rate or remaining Sessions.
11. Conduct & Termination
The Business may terminate Services immediately where behaviour is abusive, inappropriate, unsafe or breaches safeguarding expectations. Where Services are terminated on these grounds, any Sessions already delivered are payable in full, and the Business may withhold refund of remaining Sessions to the extent that is reasonable in the circumstances.
12. Non-Circumvention
12.1 The Client agrees that they will not, during the provision of Services and for a period of six (6) months following the last Session, engage, employ or contract directly (or arrange for any third party to engage, employ or contract) any tutor introduced to them by the Business, for the provision of tutoring or related educational services, otherwise than through the Business.
12.2 The Client acknowledges that the Business invests significant time and cost in sourcing, vetting, safeguarding-checking, training and coordinating its tutors, and that the Business has a legitimate interest in protecting that investment and in maintaining the integrity of its business model, which depends on tutoring being arranged through the Business.
12.3 Where the Client breaches clause 12.1, the Client shall pay the Business a sum equal to six (6) months of the Student's average monthly fees, calculated over the three months preceding the breach or over the actual period of Services if shorter. The parties agree that this sum is proportionate to the legitimate interest described in clause 12.2, and reflects the revenue and the investment the Business loses through a direct engagement.
12.4 If clause 12.3 is for any reason found to be unenforceable, the Client shall instead be liable to the Business for the actual losses arising from the breach, including lost revenue and the reasonable costs of sourcing and vetting a replacement tutor.
13. Intellectual Property
All teaching materials, assessments and resources remain the intellectual property of the Business.
Materials may not be copied, redistributed, shared or resold without written consent.
14. Technical Issues
Minor technical issues on the Client side do not entitle the Client to a refund.
Where a Session cannot proceed due to tutor-side technical failure, a replacement Session will be arranged.
15. Limitation of Liability
Total aggregate liability shall not exceed the fees paid by the Client in the 12 months preceding the claim.
The Business shall not be liable for indirect or consequential loss, academic performance, examination results or admissions decisions.
Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.
16. Amendments
The Business may amend these Terms from time to time. Where an amendment materially affects the Client's rights, the Business will give reasonable notice and the Client may cancel without penalty if they do not accept the change. Amendments do not affect a Commitment Block already purchased.
17. Governing Law
These Terms are governed by the laws of England and Wales. Nothing in these Terms affects the Client's statutory rights as a consumer.
Schedule 1 – Payment Options
This Schedule forms part of Version 5.6.
PAYG
invoiced after delivery;
subject to 24-hour cancellation policy;
payment due within 7 days.
4-Session Monthly Plan
paid in advance;
4 Sessions per billing cycle;
unused Sessions expire;
rolling subscription.
8-Session Monthly Plan
paid in advance;
8 Sessions per billing cycle;
unused Sessions expire;
rolling subscription.
Commitment Block
either Paid in Full at purchase at the reduced rate, or paid under an Instalment Plan in three monthly instalments at the standard rate;
instalments collected automatically from the card provided, with a reminder before each;
the full price of the Block is payable whether or not every Session is taken, subject to the cooling-off period and the refunds set out in clause 5.3;
Sessions paused if an instalment is unpaid 14 days after its due date, and the whole outstanding balance may become due if unpaid after 28 days;
unpaid sums may be recovered with reasonable recovery costs and interest;
a fixed number of Sessions made available across a defined period, running to a stated end date;
priced as a Block, not per Session;
Sessions available every week including school holidays and half terms;
Sessions not taken by the end date are not available afterwards and are not refunded;
transferable to a sibling receiving Services from the Business;
pausable for serious illness, injury or exceptional circumstances, with the end date and any instalments extended;
does not renew automatically;
hourly rate used to calculate the price held for the duration of the Block;
price held at purchase, including through VAT registration;
Students in Years 10 and 11 receive either the reduced rate or included group sessions, as stated at purchase.
Schedule 2 – Easter GCSE Intensive
This Schedule applies specifically to the Easter GCSE Intensive Programme.
1. Booking & Payment A place is secured upon full payment. Programme purchases are one-off payments and do not constitute a Monthly Plan. Places are limited and allocated on a first come, first served basis.
2. Cancellation Consumer Regulations apply. If the Programme begins within 14 days of booking, the Client must expressly request this, and by doing so acknowledges they will lose the right to cancel once the Programme has been fully delivered and will be liable for any part already delivered. Once the Programme has commenced, no refund will be provided except where required by law.
3. Structure Delivered live online across four consecutive days. Higher and Foundation streams capped at 12 students per stream. Sessions are not recorded. Reasonable adjustments to tutors, scheduling or content may be made.
4. 1 to 1 & Independent Work Boost and Bespoke tiers include additional 1 to 1 sessions as described at purchase. Failure to attend scheduled 1 to 1 sessions without notice may result in forfeiture. Marking is limited to the scope described in the relevant tier.
5. Participation Students must participate actively with a functioning microphone. Cameras must remain on unless agreed. Persistent disruption may result in removal without refund.
6. Technical Requirements Stable internet and a suitable device are required. The Business is not responsible for individual technical disruption.
7. No Guarantee No guarantee of academic outcomes applies to the Programme.