HANNAH’S TUTORING
TERMS & CONDITIONS OF SERVICE
Version 5.3
Effective Date: 19 February 2026
Hannah Smith trading as Hannah’s Tutoring (Sole Trader)
8 King Charles Square, Tunbridge Wells, Kent, TN4 8FA
Email: hannah@hannahstutoring.co.uk
1. Definitions
“Business” means Hannah Smith trading as Hannah’s Tutoring.
“Client” means the parent or legal guardian entering into this agreement.
“Student” means the individual receiving tutoring services.
“Services” means online academic tutoring services delivered by the Business.
“Session” means a scheduled tutoring session of agreed duration, which may exceed 60 minutes.
“PAYG” means pay-as-you-go tutoring sessions invoiced after delivery.
“Monthly Plan” means a recurring subscription package of 4 or 8 sessions per month paid in advance.
“Programme” means any fixed-term intensive, group course, workshop or similar offering delivered by the Business.
2. Formation of Contract
A legally binding contract is formed when:
• The Client accepts these Terms; and
• Payment is received (where applicable) or Services commence.
By purchasing or booking Services, the Client confirms acceptance of these Terms.
3. Nature of Services & Tutors
The Business provides tutoring services delivered by independent self-employed subcontractors.
Tutors:
• Are not employees of the Business
• Provide Services as independent contractors
• Use their own equipment
• Determine their own availability
Nothing in these Terms creates an employment, partnership or agency relationship between the Business and any tutor.
The Business remains responsible for coordination and quality oversight of Services.
4. Cooling-Off Rights
Under the Consumer Contracts Regulations 2013, the Client may cancel within 14 days of entering into a contract for Services purchased online.
If Services begin within this 14-day period at the Client’s request, proportionate payment is due for Services delivered.
5. Fees & Payment
Payment structure differs depending on the service purchased.
5.1 PAYG Sessions
PAYG Sessions are invoiced after delivery.
Where a payment card is held on file, payment may be collected automatically within 48 hours of invoice.
Invoices must be paid within 7 days unless otherwise agreed.
If payment remains outstanding after 14 days, future Sessions may be paused.
The Business reserves the right to recover reasonable administrative and dispute fees arising from chargebacks or payment disputes.
5.2 Monthly Plans (4 or 8 Sessions)
Monthly Plans are paid in advance and operate on a rolling monthly subscription basis.
They:
• Renew automatically each month from the original purchase date
• Continue until cancelled in writing
• Require cancellation at least 3 calendar days before the next billing date
Cancellation stops future billing only.
No refund is provided for unused Sessions within the current billing cycle.
If payment fails, a 14-day grace period applies. If unpaid after 14 days, Sessions will be paused.
The Business may amend pricing with reasonable notice.
6. Session Cancellation & Rescheduling
At least 24 hours’ notice is required to cancel or reschedule a Session.
Sessions cancelled with less than 24 hours’ notice will be charged in full.
Tutor cancellations will be rescheduled. Refunds are discretionary.
Sessions conclude at the scheduled time regardless of late arrival.
7. Conditional Performance Commitment
This applies only to Students enrolled on the 8-Session Monthly Plan.
Eligibility requires:
• Full attendance at all scheduled Sessions
• Completion of assigned independent work
• Provision of baseline mock or recent examination evidence within 5 days
• Completion of Business-set assessments
“Improvement” means measurable progress determined using the Business’s internal academic assessment methods.
Improvement does not mean:
• School predicted grades
• Teacher-determined grades
• Examination board outcomes
• University admissions decisions
Determination of improvement is made at the reasonable professional discretion of the Business.
Where eligibility criteria are met but improvement is not demonstrated, the sole remedy is up to two additional Sessions. No monetary refund will be provided.
This commitment does not apply to Programmes unless expressly stated.
8. Special Educational Needs
The Client must disclose relevant medical, psychological or educational needs.
Failure to disclose may invalidate any performance commitment.
9. Safeguarding & Communication
All communication relating to tutoring must occur within approved channels.
Private communication between Student and tutor outside approved channels is not permitted.
Cameras must remain on unless otherwise agreed.
The Business may suspend Services pending investigation of safeguarding concerns.
10. Tutor Changes
The Business will use reasonable endeavours to provide continuity of tutor but does not guarantee availability of a specific tutor.
11. Conduct & Termination
The Business may terminate Services immediately without refund where behaviour is abusive, inappropriate, unsafe or breaches safeguarding expectations.
12. Non-Circumvention
The Client agrees not to engage any tutor introduced by the Business outside the Business during provision of Services and for 6 months thereafter.
Breach will result in liquidated damages equal to 6 months of the Student’s average monthly fees.
13. Intellectual Property
All teaching materials, assessments and resources remain the intellectual property of the Business.
Materials may not be copied, redistributed, shared or resold without written consent.
14. Technical Issues
Minor technical issues on the Client side do not entitle refund.
Where a Session cannot proceed due to tutor-side technical failure, a replacement Session will be arranged.
15. Limitation of Liability
Total aggregate liability shall not exceed fees paid in the 3 months preceding the claim.
The Business shall not be liable for indirect or consequential loss, academic performance, examination results or admissions decisions.
Nothing excludes liability which cannot lawfully be excluded.
16. Amendments
The Business may amend these Terms with reasonable notice. Continued use of Services constitutes acceptance of the updated Terms.
17. Governing Law
These Terms are governed by the laws of England and Wales.
SCHEDULE 1 – PAYG & MONTHLY PLANS
This Schedule forms part of Version 5.3.
PAYG
• Invoiced after delivery
• Subject to 24-hour cancellation policy
• Payment due within 7 days
4-Session Monthly Plan
• Paid in advance
• 4 Sessions per billing cycle
• Unused Sessions expire
• Rolling subscription
8-Session Monthly Plan
• Paid in advance
• 8 Sessions per billing cycle
• Unused Sessions expire
• Rolling subscription
• Eligible for Conditional Performance Commitment
SCHEDULE 2 – EASTER GCSE INTENSIVE
This Schedule applies specifically to the Easter GCSE Intensive Programme.
1. Booking & Payment
A place is secured upon full payment.
Programme purchases are one-off payments and do not constitute a Monthly Plan.
Places are limited and allocated on a first come, first served basis.
2. Cancellation
Consumer Regulations apply.
If the Programme begins within 14 days of booking, purchase constitutes express request for Services to begin within that period.
Once the Programme has commenced, no refund will be provided except where required by law.
Refunds are not available within 14 days of the Programme start date.
3. Structure
Delivered live online across four consecutive days.
Higher and Foundation streams capped at 12 students per stream.
Sessions are not recorded.
Reasonable adjustments to tutors, scheduling or content may be made.
4. 1 to 1 & Independent Work
Boost and Bespoke tiers include additional 1 to 1 sessions as described at purchase.
Failure to attend scheduled 1 to 1 sessions without notice may result in forfeiture.
Marking is limited to the scope described in the relevant tier.
5. Participation
Students must participate actively with functioning microphone.
Cameras must remain on unless agreed.
Persistent disruption may result in removal without refund.
6. Technical Requirements
Stable internet and suitable device required.
The Business is not responsible for individual technical disruption.
7. No Guarantee
No guarantee of academic outcomes applies to the Programme.
Clause 7 of the main Terms does not apply.
