Hannah’s Tutoring

Privacy Policy & Safeguarding Statement

Last updated: 06/02/2026

This document explains how personal information is collected, used, stored, and shared in relation to our online tutoring services, and outlines our approach to safeguarding.

1. Who We Are

Hannah’s Tutoring provides online tutoring services. For the purposes of UK data protection law, we are the data controller responsible for the personal information we collect and use.

Contact details:
Email: hannah@hannahstutoring.co.uk or info@hannahstutoring.co.uk
Website: www.hannahstutoring.co.uk

2. What Information We Collect

We may collect personal information when parents or guardians complete enquiry or registration forms; contact us via email, text message, WhatsApp, phone, or other messaging platforms; or use our administrative systems. This information may include parent or guardian contact details; student name; year group; school; exam board; subjects studied; academic information; learning preferences; and scheduling details. Parents or guardians may also choose to provide optional information such as location details.

3. How We Use Personal Information

Personal information is used solely for legitimate business purposes, including managing enquiries and bookings, providing tutoring services, communicating with parents, guardians, and tutors, and maintaining accurate administrative records.

4. Sharing Information with Tutors

To deliver tutoring services, relevant personal information may be shared with one or more tutors working with a student. This may include the student’s name, year group, school, exam board, subject requirements, and relevant learning information. Information is shared strictly on a need-to-know basis.

In some cases, limited information may be shared with potential tutors prior to a formal match being made, for the purpose of assessing suitability. Full personal details are not shared at this stage.

5. Online Tutoring and Communication

Tutoring services are delivered online using platforms such as Google Meet. Tutors may communicate with parents and students via dedicated communication channels, including WhatsApp groups created for tutoring purposes. All communication is conducted in a professional and transparent manner, with parents or guardians aware of the tutor or tutors working with their child.

6. Administrative Systems

Personal information is managed through secure administrative systems, including TutorCruncher. We retain overall control of personal data and manually distribute relevant information to tutors as required. Tutors may access job-specific information relating only to the students they are assigned to.

7. Payments and Financial Information

Payments are processed securely through Stripe, an external payment provider. We do not have access to or store full bank or card details. Limited payment-related information such as payment confirmations, dates, and amounts may be retained for accounting and administrative purposes.

8. Data Storage and Security

Personal data is stored securely and accessed only by those involved in managing and delivering tutoring services. Appropriate technical and organisational measures are taken to protect data against unauthorised access, loss, or misuse.

9. Data Retention

Personal information is retained only for as long as necessary to provide tutoring services and to meet legal, accounting, or administrative requirements. Data is securely deleted when no longer required.

10. Your Rights

Parents and guardians have the right to request access to personal data, request correction of inaccurate data, request deletion where appropriate, and object to certain processing activities.

11. Updates to This Policy

This Privacy Policy and Safeguarding Statement may be updated from time to time. The most recent version will always be available upon request.

Safeguarding

We are committed to safeguarding the welfare of children and young people. Tutoring is delivered online in a professional and structured manner, with parents or guardians informed of the tutor or tutors working with their child.

Tutors engaged to provide services are self-employed subcontractors. All tutors are required to confirm their right to work in the UK and provide evidence of a Disclosure and Barring Service (DBS) check, either basic or enhanced, where already held.

Tutoring sessions are not recorded. While the online platforms used may have recording functionality, tutors are not instructed to record sessions.

Communication with students is conducted appropriately and transparently, including through dedicated messaging channels involving parents or guardians. Any safeguarding concerns will be handled sensitively and in line with relevant guidance.