EASTER GCSE INTENSIVE TERMS AND CONDITIONS
These Terms and Conditions apply to the Easter GCSE Intensive programme delivered by Hannah Smith trading as Hannah’s Tutoring of 8 King Charles Square, Tunbridge Wells, Kent, TN4 8FA.
By purchasing a place on the Programme, you confirm that you have read and agree to these Terms and Conditions.
1. Definitions
“Programme” means the Easter GCSE Intensive delivered live online across four consecutive days.
“Student” means the child enrolled on the Programme.
“Parent” means the individual purchasing the Programme.
“Services” means all teaching, materials, 1 to 1 sessions and related support provided as part of the Programme.
2. Booking and Payment
A place on the Programme is secured upon receipt of full payment.
Places are limited and allocated on a first come, first served basis.
Hannah’s Tutoring reserves the right to refuse or cancel a booking where reasonably necessary. In such circumstances, a full refund will be issued.
All prices are stated in GBP.
3. Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your booking within 14 days of purchase.
If the Programme is due to begin within 14 days of booking, by completing your purchase you expressly request that the Services begin within this period.
You acknowledge that once the Programme has commenced, your right to cancel may be limited and a proportionate charge may be retained to reflect Services already delivered.
Refunds are not available within 14 days of the Programme start date unless required by law.
4. Programme Structure and Delivery
The Programme is delivered live online across four consecutive days.
Students are placed into Higher or Foundation streams. Each stream is capped at 12 students across all tiers to maintain teaching quality.
Teaching focuses primarily on AQA and Edexcel specifications due to substantial overlap in structure and content. Students following alternative exam boards will benefit from core skills and topic coverage, though exact paper formats may vary.
Sessions are not recorded.
Hannah’s Tutoring reserves the right to make reasonable adjustments to content, tutors or scheduling where necessary.
5. Independent Work and 1 to 1 Sessions
Daily structured independent work is provided to all students.
Boost and Bespoke tiers include additional 1 to 1 sessions as outlined in the relevant product description.
1 to 1 session allocation may be adjusted between subjects based on student needs and tutor availability.
Marking is capped and limited to the scope outlined for each tier. Unlimited marking is not included.
Failure to attend scheduled 1 to 1 sessions without reasonable notice may result in forfeiture of that session.
6. Participation and Online Delivery
The Programme is designed to be interactive and relies on active student participation.
Students are required to have a functioning microphone and be prepared to participate verbally during sessions.
Cameras should be on unless otherwise agreed in advance for safeguarding, privacy or technical reasons.
Where a Student repeatedly refuses to engage or participate appropriately, this may affect the quality of support received.
Hannah’s Tutoring is not responsible for reduced benefit where a Student chooses not to participate actively.
In cases of persistent non participation that significantly disrupts the learning environment, we reserve the right to remove the Student from the Programme without refund.
7. Student Conduct
Students are expected to attend punctually and behave respectfully during live sessions.
Hannah’s Tutoring reserves the right to remove a Student from the Programme where behaviour is disruptive, inappropriate or unsafe. In such circumstances, no refund will be provided.
8. Safeguarding
Hannah’s Tutoring operates in accordance with its Safeguarding Policy.
Tutors are appropriately vetted and sessions are delivered in a professional educational environment.
Parents remain responsible for appropriate supervision of the Student outside live teaching sessions and as they deem necessary during online delivery.
Any safeguarding concerns will be handled in accordance with the Safeguarding Policy.
9. Technical Requirements
Access to a stable internet connection and suitable device is required.
Hannah’s Tutoring is not responsible for disruption caused by individual technical issues outside its reasonable control.
10. No Guarantee of Results
The Programme is designed to support confidence, exam technique and preparation.
Individual academic results cannot be guaranteed.
Outcomes depend on attendance, engagement, prior knowledge and independent effort.
11. Limitation of Liability
To the fullest extent permitted by law, Hannah’s Tutoring shall not be liable for any indirect, consequential or economic loss arising from participation in the Programme.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.
Total liability in respect of any claim shall not exceed the total fee paid for the Programme.
12. Force Majeure
Hannah’s Tutoring shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to illness, internet outages, technical failure, natural disasters or government restrictions.
In such circumstances, reasonable efforts will be made to reschedule affected sessions.
13. Data Protection
Personal data is processed in accordance with the Hannah’s Tutoring Privacy Policy, available on the website.
Information provided at booking will be used for administration, communication and safeguarding purposes.
14. Intellectual Property
All teaching materials, resources and documents provided as part of the Programme remain the intellectual property of Hannah’s Tutoring.
Materials may not be reproduced, shared or distributed without prior written consent.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
